ABU MOYINOLUWA ESTHER
Detail-Oriented Professional | HR, Administration & Customer Service
Lagos, NG.About
Proactive and detail-oriented professional with a proven ability to optimize operations, enhance client satisfaction, and support organizational growth. Leverages strong communication, problem-solving, and administrative expertise to drive efficiency and deliver high-quality support. Seeking opportunities in HR, Administration, or Customer Service to apply a comprehensive skill set and contribute to dynamic organizational success.
Work
DebtRecuva Technology Limited
|Customer Service Representative
Lagos, Lagos State, Nigeria
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Summary
Provided exceptional customer service, resolving inquiries and supporting sales while maintaining high compliance standards.
Highlights
Resolved 95% of customer inquiries within agreed timelines, significantly improving customer satisfaction and retention rates.
Supported the sales team by proactively identifying client needs and recommending tailored solutions, contributing to sales objectives.
Managed billing, payments, and account reconciliation processes, ensuring 100% compliance with company policy and financial accuracy.
Maintained accurate customer records and enhanced reporting efficiency by streamlining documentation processes.
JV Management Consulting
|Graduate Trainee (Consulting & HR Training Program)
Lagos, Lagos State, Nigeria
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Summary
Completed an intensive 3-week consulting and HR training program, gaining foundational knowledge in talent management and business strategy.
Highlights
Engaged in an intensive 3-week professional training program, mastering consulting, human resources, and business strategy principles.
Applied practical approaches to talent management, recruitment, and HR administration, preparing for real-world scenarios.
Conducted comprehensive research and delivered presentations comparing global and Nigerian consulting firms, identifying key growth opportunities for SMEs.
Enhanced problem-solving, teamwork, and presentation skills through active participation in real-life case studies and simulations.
Gained strategic insights into business development strategies specifically tailored for the Nigerian market.
Saint Francis Secondary School
|Administrative Assistant (NYSC)
Akwa Ibom, Akwa Ibom State, Nigeria
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Summary
Managed daily administrative operations, supported academic staff, and improved record-keeping systems for enhanced efficiency.
Highlights
Coordinated schedules, meetings, and school events, ensuring smooth daily operations and effective time management.
Supported teachers with essential lesson materials and student documentation, reducing delays in academic reporting.
Improved record-keeping accuracy and accessibility by reorganizing physical filing systems and digital databases.
Federal Institute of Industrial Research
|Intern (SIWES)
Lagos, Lagos State, Nigeria
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Summary
Conducted laboratory experiments and processed scientific data with high accuracy to support research initiatives.
Highlights
Conducted laboratory experiments and meticulously documented research findings to support scientific reporting.
Processed plant specimens with high accuracy, directly contributing to the success of multiple research trials.
Education
University of Ilorin
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B.Sc.
Plant Biology
Certificates
Human Resources Management Certification
Issued By
JV Management Consulting
Jobberman Digital Skills Certification
Issued By
Jobberman
Professional Diploma in Customer Relationship Management
Issued By
Udemy
Skills
Core Competencies
Client Relations, Communication, Administrative Support, Office Management, Problem-Solving, Decision Making, Time Management, Multitasking, Team Collaboration, Adaptability.
Software & Tools
Microsoft Office Suite, Word, Excel, Google Workspace.
HR & Consulting
Talent Management, Recruitment, HR Administration, Business Strategy, Market Research, Business Development.
Customer Service
Inquiry Resolution, Customer Satisfaction, Account Reconciliation, Sales Support, Compliance.